Please use our contact form to get in touch with the studio! We are a mail-in-only service. Let us know what type of handbag you have and what services you are interested in. Attach multiple photos of your item to help with our assessment. We will always advise you on all services appropriate for your item. If it is easier, send an email with your photos directly to email@example.com.
So you hit the “Send” button… what now? You will receive a response from one of the Leather Surgeons team members with an overall assessment and quoted price within 24-48 hours. Then we will send you a service request form to be filled out and shipped along with your item. You will receive a confirmation when the item arrives at our studio and has been logged into our system – keep in mind, there is often a 24-hour delay between receipt and logging due to the large volume of handbags we receive. After we have finished the repair(s), we will reach out to you again, asking you to re-confirm your shipping address. Finally, you’ll receive an invoice along with a tracking number for your item.
All emails are answered in the order received. Please allow at least one business day to receive a response from one of our team members. Note that the studio does not answer emails on Saturdays so we can focus on finishing priority items and prepare for the week ahead. If you send an email over the weekend, we will absolutely get back to you in the beginning of the following week!
PLEASE NOTE: We ask that you retain authenticity cards, care booklets, and dust bags before sending any item to our studio.